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1. Ordering Process

When placing an order with Jasper, you can expect a seamless and efficient process. Simply select the desired quantity and flavor, and process your order.

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2. Quality

We are committed to delivering high-quality products to our customers. All of our products are made with premium ingredients and materials and undergo rigorous quality control measures to ensure they meet the highest standards.

All products provided by Neoteric Brands, Inc. are packaged in an SQF-certified facility in Georgetown, Texas. 

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3. Returns and Refunds

Due to the consumable nature of our products, we do not entertain returns or provide refunds under normal circumstances. However, in the event of an order being damaged or defective upon arrival, we will conduct a thorough investigation and endeavor to find a suitable resolution if feasible.

Should you encounter any issues with your order or if it arrives in a damaged condition, kindly reach out to our customer service team within 24 hours of receiving the package, and we will make every effort to assist you.

Any concerns regarding product condition, quality, or conformity must be reported to Neoteric Brands, Inc. promptly after discovery and no later than thirty (30) days after delivery.

Failure to provide timely notice may limit our ability to evaluate the issue and may affect eligibility for replacement, credit, or other consideration.

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4. Privacy and Security

At Neoteric Brands, Inc., we value your privacy and take the security of your personal information seriously. We adhere to strict data protection policies and use secure payment gateways to ensure that your information is safe and confidential.

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5. Contact Us

If you have any questions, concerns, or feedback regarding our terms and conditions or any other aspect of our products and services, please don't hesitate to reach out to us at concierge [at] neotericbrands.com. We are here to assist you.

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6. Limitation of Liability

To the fullest extent permitted by law, Neoteric Brands, Inc.’s total liability under these Terms and Conditions shall not exceed the total amount paid by you for the specific order giving rise to the claim.

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7. Agreement to Terms

By placing an order with Neoteric Brands, Inc., you acknowledge and agree to abide by these Terms and Conditions.

We appreciate your business and look forward to supporting your needs.